Introduction

Welcome to BalkanTransfer.com, property of Balkan Mobility LLC. At Balkan Mobility LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide when you use our website, mobile application and services.

By accessing or using our website (www.balkantransfer.com), you agree to the terms and conditions outlined in this Privacy Policy. Please take a moment to review this policy to understand how your personal information is handled and how your privacy rights are protected.

We may update this Privacy Policy from time to time, so we encourage you to review it periodically for any changes. Your continued use of our website after any modifications to the Privacy Policy will signify your acceptance of those changes.

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us using the information provided at the end of this document. Thank you for choosing Balkan Mobility LLC for your airport transfer needs.

Information Collected

When you use our website, mobile application and services, we may collect various types of information from you, including:

1. Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, postal address, and payment information. This information is necessary to process your bookings and provide you with our airport transfer services.

2. Usage Data: We automatically collect certain information about how you interact with our website, mobile application and services. This may include your IP address, browser type, operating system, referring URLs, and other usage data. We use this information to analyze trends, administer the website, and gather demographic information about our user base.

3. Location Information: With your consent, we may collect information about your precise or approximate location using GPS, Wi-Fi, or other geolocation technologies. This information enables us to provide location-based services, such as estimating travel times and providing relevant airport transfer options.

4. Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to enhance your experience on our website and improve our services. Cookies are small files stored on your device that allow us to recognize your preferences and track your interactions with our website. You can manage your cookie preferences through your browser settings.

5. Third-Party Information: We may receive information about you from third-party sources, such as information about the delay of your flight concerning your airport transfer bookings with us. We treat this information in accordance with this Privacy Policy and any additional privacy notices provided by the third party.

We only collect personal information that is necessary for the purposes outlined in this Privacy Policy. By providing your information to us, you consent to the collection, use, and disclosure of your information as described herein.

How Information is Collected

We collect information from you in various ways, including:

1. Information You Provide: We collect personal information that you voluntarily provide to us when you use our website or services. This may include information provided when you make a booking, create an account, or contact customer support. You may choose not to provide certain information, but this may limit your ability to use certain features of our website or services.

2. Automated Data Collection: We automatically collect certain information about your use of our website, mobile application and services through cookies, web beacons, and other tracking technologies. These technologies allow us to track your interactions with our website, analyze trends, and improve our services. You can manage your cookie preferences through your browser settings.

3. Location Information: If you provide consent, we may collect information about your location using GPS, Wi-Fi, or other geolocation technologies. This information helps us provide location-based services, such as estimating travel times and recommending nearby airport transfer options.

4. Communication: We may collect information from your communications with us, such as when you send us an email or interact with us on social media platforms. This information may include your contact details and the content of your communications.

5. Surveys and Feedback: We may collect information from surveys, feedback forms, or other means of soliciting user opinions and preferences. Participation in such activities is voluntary, and you may choose not to provide certain information.

We collect information only for the purposes outlined in this Privacy Policy and obtain it through fair and lawful means. We do not collect more information than is necessary to fulfill those purposes.

Purposes of Data Processing

We process your personal information for the following purposes:

1. Providing Services: We use your personal information to provide you with airport transfer services, including processing bookings, arranging transportation, and facilitating communication between you and service providers.

2. Customer Support: We may use your personal information to respond to your inquiries, provide customer support, and address any issues or concerns you may have regarding our services.

3. Improving Services: We analyze usage data and feedback to improve our website, services, and user experience. This may involve enhancing website functionality, optimizing service offerings, and developing new features.

4. Marketing and Advertising: We may use your contact information to send you promotional materials, newsletters, special offers, and other marketing communications related to our services. With your consent, we can use your contact information to send you promotional materials, newsletters, special offers, and other marketing communications related to the services of our partners.

5. Legal Compliance: We process your personal information as necessary to comply with applicable laws, regulations, legal obligations, and industry standards. This may include fulfilling tax or regulatory requirements, responding to legal requests, and preventing fraud or illegal activities.

6. Safety and Security: We may use your personal information to ensure the safety and security of our website, services, and users. This includes monitoring for suspicious or fraudulent activities, verifying user identities, and enforcing our terms of service.

7. Analytics and Research: We may use usage data and analytics to conduct research, analyze trends, and gain insights into user behavior. This information helps us understand how our website, mobile application and services are used and make informed decisions about improvements and optimizations.

8. Customization: We may personalize your experience on our website, mobile application and services by tailoring content, recommendations, and offers based on your preferences, usage patterns, and location information.

9. Performance of a Task Carried Out in the Public Interest: In limited cases where it is in the public interest, we may process personal information to perform tasks assigned to us by law or governmental authorities.

We process your personal information based on legitimate business interests, your consent, or as necessary to fulfill our contractual obligations. We do not use your personal information for purposes that are incompatible with the purposes outlined in this Privacy Policy without obtaining your consent or as required by law.

Data Sharing

We may share your personal information with third parties in the following circumstances:

1. Service Providers: We may share your personal information with third-party service providers who assist us in providing airport transfer services and operating our website. These service providers may include transportation companies, payment processors, customer support providers, and IT service providers. We ensure that these service providers adhere to data protection standards and only use your information for the purposes specified by us.

2. Transportation providers: Balkan Transfer is not a transportation company but a platform connecting passengers with transportation providers (platform members) with licenses to operate passengers' transportation according to local laws. Balkan Transfer has to share your personal information with transportation providers for your booked services to be delivered. We ensure that these service providers adhere to data protection standards and only use your information for the purposes specified by us.

3. Business Partners: We may share your personal information with trusted business partners, affiliates, or collaborators who offer complementary services or products related to airport transfers. We may also share information with travel agencies, airlines, or hotels to facilitate your travel arrangements. Before sharing your information with business partners, we will obtain your consent where required by applicable laws.

4. Legal Obligations: We may disclose your personal information when required to comply with applicable laws, regulations, legal processes, or government requests. This may include responding to subpoenas, court orders, or other legal requests for information.

5. Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred or disclosed as part of the transaction. We will notify you via email or prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

6. General Public: We encourage user engagement and value your feedback, whether it's through customer testimonials, surveys, or participation in public forums such as social media. Please be aware that any communications you make through these channels may be visible to the public. When you submit a review, you consent to its publication alongside your first name, last name, location, and age. Reviews may appear on the respective property information pages on our websites, within our mobile applications, on our social media profiles, or in other promotional digital or printed materials.

7. With Your Consent: We may share your personal information with third parties for purposes not covered by this Privacy Policy if we have your consent to do so.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We take appropriate measures to ensure that any third parties with whom we share your personal information maintain the confidentiality and security of your data.

If you have any questions or concerns about how your information is shared, please contact us using the information provided at the end of this Privacy Policy.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

1. Booking Information: We retain information related to your airport transfer bookings for as long as necessary to provide you with the requested services and comply with our legal obligations. This may include retaining booking details, payment information, and communication records.

2. Account Information: If you have an account with us, we will retain your account information for as long as your account is active or as needed to provide you with services. If you wish to delete your account or request that we delete your personal information, please contact us using the information provided at the end of this Privacy Policy.

3. Marketing Preferences: We will retain your contact information until you unsubscribe or request to be removed from our marketing lists.

4. Legal Obligations: We may retain certain information as required by applicable laws, regulations, or legal processes. This may include retaining data for tax or accounting purposes, resolving disputes, enforcing our agreements, or complying with court orders.

5. Data Deletion: At your request, we will delete or anonymize your personal information from our systems, unless we have a legitimate reason or legal obligation to retain such data. Please note that deleting your personal information may impact our ability to provide you with certain services. We will delete the data up to 30 days after such a request.

6. Backup Copies: We may retain backup copies of your personal information for a limited period of time to ensure data integrity and protect against data loss. These backup copies are securely stored and are only accessed if necessary for disaster recovery purposes.

If you have any questions or concerns about our data retention practices or wish to request the deletion of your personal information, please contact us using the information provided at the end of this Privacy Policy.

User Rights

As a user of our website, mobile application and services, you have certain rights regarding your personal information. These rights may vary depending on your jurisdiction and applicable laws, but they commonly include:

1. Right to Access: You have the right to request access to the personal information we hold about you. Upon request, we will provide you with a copy of your personal data in a structured, commonly used, and machine-readable format.

2. Right to Rectification: If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request correction or updating of your information.

3. Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal information from our systems under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent for processing.

4. Right to Restriction of Processing: You may have the right to request the restriction of processing of your personal information under certain circumstances, such as when you contest the accuracy of your data or when the processing is unlawful.

5. Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

6. Right to Lodge a Complaint: If you believe that we have violated your data protection rights, you have the right to lodge a complaint with the relevant supervisory authority or data protection authority in your jurisdiction.

To exercise any of these rights or for inquiries regarding your personal information, please contact us using the information provided at the end of this Privacy Policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized services. By using our website, you consent to the use of cookies and tracking technologies as described in this section.

What are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognize your device and store certain information about your preferences or past actions. Cookies can be classified into different categories based on their origin, function, and lifespan.

Types of Cookies We Use

1. Essential Cookies: These cookies are necessary for the functioning of our website and cannot be disabled. They enable core functionality such as security, network management, and accessibility.

2. Analytics Cookies: We use analytics cookies to collect information about how visitors interact with our website, such as the pages they visit and the links they click. This information helps us improve the performance and usability of our website.

3. Preference Cookies: Preference cookies allow our website to remember your preferences and settings, such as language and region-specific. These cookies enhance your browsing experience by providing personalized content and features.

4. Marketing Cookies: We may use marketing cookies to track your browsing behavior and serve targeted advertisements based on your interests. These cookies may be set by us or third-party advertising partners.

How to Manage Cookies

You can manage your cookie preferences and opt out of certain types of cookies through your browser settings. Most web browsers allow you to control cookies through a preference setting or by configuring privacy settings. Please note that blocking or deleting cookies may affect the functionality of our website and your ability to access certain features.

Third-Party Tracking Technologies

In addition to cookies, we may use other tracking technologies such as web beacons, pixel tags, and tracking pixels to collect information about your interactions with our website and advertisements. These technologies help us measure the effectiveness of our marketing campaigns and improve our services.

Third-Party Cookies

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes to our Cookie Policy by posting the updated policy on our website.

Changes to Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes to our Cookie Policy by posting the updated policy on our website.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We encourage you to review this Privacy Policy periodically for updates or changes.

1. Notification of Changes: If we make any changes to this Privacy Policy, it will be immediately updated on this page on our website.

2. Effective Date: The effective date of this Privacy Policy indicates the date on which the latest version of the policy came into effect. We will indicate the date of the most recent update at the end of this Privacy Policy.

3. Your Continued Use: Your continued use of our website, mobile application, and services after the effective date of any changes to this Privacy Policy will constitute your acceptance of those changes. If you disagree with the updated Privacy Policy, you should discontinue using our website, mobile application, and services.

Contact Information

Balkan Mobility LLC, 30 N Gould St Ste R, Sheridan, 82801, Wyoming, United States

For any questions regarding this Privacy Policy, send us an email:info@balkantransfer.com

Latest version: 2 April 2024