General Terms Conditions

When booking a transfer, each passenger agrees that:

  • - It is the passenger’s responsibility to show up at the requested pick-up location at the agreed-upon time;
  • - There will be no refund issued if the passenger fails to show up;
  • - The passenger will act respectfully towards the driver, vehicle, and other passengers;
  • - The passenger understands that multi-traveller routes may result in short delays. These delays, which will not affect connections with other carriers, can happen for various reasons including, but not limited to: flight delays, other passengers’ requests or conditions, traffic, and other unforeseeable conditions.

When booking a transfer, Balkan Transfer guarantees that:

  • - No transfer will be canceled except for reasons caused by external force beyond the company’s control;
  • - A driver will be present at the pick-up destination on time;
  • - The vehicle will be clean, well-equipped, and well-maintained;
  • - The driver will respect all driving laws during the ride;
  • - The driver will be respectful, able to fluently communicate in English, and remain calm under all circumstances.

Liability

  • - Balkan Transfer is not liable for any accidents or damage that did not occur at the fault of Balkan Transfer;
  • - Balkan Transfer is not liable for delays occurring at the fault of the passenger or any external force beyond the company’s control;
  • - Balkan Transfer is not liable for any damage to passenger’s baggage or baggage not collected by the passenger at the end of his/her transfer;
  • - Balkan Transfer is liable for longer delays (longer than 2 hours) occurring at the fault of the company, and will consequently provide fair compensation to enable the passenger to reach his/her final destination.

Additional Purchase Terms

  • - Any individual or company can book/buy a service through BalkanTransfer.com;
  • - Balkan Transfer holds rights to cancel the service at any moment in case of external force beyond the company’s control.

Additional Service Delivery Terms

  • - Each service will be provided in the place, time, way and for the price written in the booking confirmation;
  • - Balkan Transfer is not liable for situations in which customer booked service for wrong date or time.

Money back / Refund Policy

  • - Full refund will be provided to the original payment method for any service canceled 7 days or more before the service starting date/hour from the booking confirmation;
  • - Full refund will be provided as a service coupon valid for one year for service canceled less than 7 days, but more than 24 hours before the service starting date/hour from the booking confirmation;
  • - No refund will be provided for cancellations made less than 24 hours before the service starting date/hour from the booking confirmation.
  • - The same policy applies for booking changes

Data Protection and Privacy Policy

  • - Balkan Transfer uses SSL certificate and all data shared through this website are safe;
  • - Balkan Transfer will keep the personal data of passengers safe and confidential. We will not share it with third parties;
  • - Balkan Transfer cannot access your credit card data even when you save it on our website; this data is encrypted and completely safe;
  • - Balkan Transfer can use email and phone you provided when making the reservation to contact you about promotions and special offers.

Complainants & Contact

  • Please direct any complaints or concerns to info@balkantransfer.com within 10 days of the travel date. You can reach us out at our offices at International Airport Sarajevo or International Airport Tuzla, or by our call center (+387 61 240230). BalkanTransfer.com is managed by Nolvix - OC435390 (13 John Prince's Street, London, UK). All rights reserved.
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