General Terms Conditions

When booking a transfer, each passenger agrees that:

  • - It is the passenger’s responsibility to show up at the requested pick-up location at the agreed-upon time;
  • - There will be no refund issued if the passenger fails to show up;
  • - The passenger will act respectfully towards the driver, vehicle, and other passengers;
  • - The passenger understands that multi-traveller routes may result in short delays. These delays, which will not affect connections with other carriers, can happen for various reasons including, but not limited to: flight delays, other passengers’ requests or conditions, traffic, and other unforeseeable conditions.

When booking a transfer, Balkan Transfer guarantees that:

  • - No transfer will be canceled except for reasons caused by external force beyond the company’s control;
  • - A driver will be present at the pick-up destination on time;
  • - The vehicle will be clean, well-equipped, and well-maintained;
  • - The driver will respect all driving laws during the ride;
  • - The driver will be respectful, able to fluently communicate in English, and remain calm under all circumstances.


  • - Balkan Transfer is not liable for any accidents or damage that did not occur at the fault of Balkan Transfer;
  • - Balkan Transfer is not liable for delays occurring at the fault of the passenger or any external force beyond the company’s control;
  • - Balkan Transfer is not liable for any damage to passenger’s baggage or baggage not collected by the passenger at the end of his/her transfer;
  • - Balkan Transfer is liable for longer delays (longer than 2 hours) occurring at the fault of the company, and will consequently provide fair compensation to enable the passenger to reach his/her final destination.

Additional Purchase Terms

  • - Any individual or company can book/buy a service through;
  • - Balkan Transfer holds rights to cancel the service at any moment in case of external force beyond the company’s control.

Additional Service Delivery Terms

  • - Each service will be provided in the place, time, way and for the price written in the booking confirmation;
  • - Balkan Transfer is not liable for situations in which customer booked service for wrong date or time.

Money back / Refund Policy

  • - Full refund will be provided to the original payment method for any service canceled 3 hours or more before the service starting date/hour from the booking confirmation;
  • - No refund will be provided for cancellations made less than 3 hours before the service starting date/hour from the booking confirmation;
  • - The same policy applies for booking changes.

Data Protection and Privacy Policy

  • - Balkan Transfer uses SSL certificate and all data shared through this website are safe;
  • - Balkan Transfer will keep the personal data of passengers safe and confidential. We will not share it with third parties;
  • - Balkan Transfer cannot access your credit card data even when you save it on our website; this data is encrypted and completely safe;
  • - Balkan Transfer can use email and phone you provided when making the reservation to contact you about promotions and special offers.

Complainants & Contact

  • Please direct any complaints or concerns to within 10 days of the travel date. You can reach us out at our offices at International Airport Sarajevo or International Airport Tuzla, or by our call center (+387 61 240230). website is published by Nolvix - OC435390 (13 John Prince's Street, London, UK). All rights reserved.
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