Balkan Transfer is focused on delivering high quality and safe services to our customers. That is why we developed a range of internal procedures in order to ensure the quality of each transfer provided.

Safety procedures

Vehicle

• Our vehicles are new, regularly serviced, and have all the required equipment (including but not limited to a first aid kit, fire extinguisher, etc.)
• Our vehicles are insured, including passenger insurance
• Our vehicles always have the appropriate seasonal tires
• Our vehicles are tracked via GPS

Driver

• Our contract with our drivers requires them to be physically and mentally prepared for each drive
• Before each ride, our supervisor checks with the designated driver if he has had sufficient rest
• Drivers are not permitted to drink alcohol within the 24 hours leading up to a ride. The consumption of alcoholic beverages during the ride is strictly prohibited.
• Drivers are permitted to reject an assignment if they feel tired or are unprepared in any other way without facing any penalties.

Quality standards

Modern and well serviced vehicles

• We use modern and well-serviced vehicles – exactly the ones you see on our website
• Our vehicles are regularly cleaned and maintained to ensure the highest quality of services

Drivers 

• All of our drivers have extensive experience
• All of our drivers speak English and Bosnian language
• Internal procedures ensure that our drivers will remain calm, clean, and polite in all circumstances
• Our drivers are obligated to respect all legal requirements during the drive, including speed limits

Reliability

• We will never cancel the ride, even if you are the only passenger. Our car will always be there, as booked.

Support

• Call center and phone support
• Email support
• Viber and WhatsApp support

Supervision

• We supervise all aspects of our service: booking, scheduling, pick-up, drive, vehicle maintenance, driver training and attitude, and passenger satisfaction.